Golden Genie Casino - Player's withdrawal is delayed.

Bonjour,

Je m'appelle Jean-François BRIAND, et je dépose une plainte concernant un retrait bloqué de Golden Genie (goldengenie92.com).

Le 31 juillet 2026, j'ai demandé un retrait de virement bancaire de €550. Mon compte est entièrement vérifié et mon KYC a été approuvé. Malgré cela, le retrait est resté en attente pendant plus d’un mois. Le support client m'a donné à plusieurs reprises des réponses automatisées indiquant que les retraits prennent 7–21 jours ouvrables, mais n'a jamais fourni de date de paiement spécifique ni d'explication claire.

J'ai finalement annulé le retrait de €550 et essayé de retirer des montants plus petits de €100. Il me reste actuellement €450 sur mon compte, dont j'ai un besoin urgent pour aider à payer l'opération médicale de ma fille de 4 ans.

J'ai des captures d'écran de mon historique de retrait et de toutes les conversations avec le support et je peux les fournir comme preuve.

Je demande d'urgence votre aide pour récupérer mon €450.

Cordialement,

Jean-François BRIAND

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we have received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to take a no-reaction policy approach to all our attempts to negotiate any kind of issues. I can only imagine how frustrating it must be to wait for your money and not have any feedback about when you’ll receive it, and I also genuinely hope that your winnings will be sent to you eventually.

• Could you please advise if you've ever received any winnings from this gambling establishment?

Thank you in advance for your cooperation and reply.

Best regards,

Kristina

They haven’t paid me anything so far. Zero euros. I’m still waiting for even a single cent.

Thank you for trying to help me.

Thank you for your reply, aito98. Unfortunately, I would like to inform you that since this casino has 25+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Golden Genie Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Golden Genie Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.