HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All40,213Opened928Unresolved5,212Resolved12,635Rejected21,438
Active filters: Casino:
Clear all filters
Sort
Our verdict Case closed

OnLuck Casino - Player’s tournament winnings are delayed.

Resolved Submitted: 03 Feb 2026
Disputed amount: €3,500
Safety Index 3.2 Very low
Our verdict Case closed

Royal Reels Casino - Player's withdrawal is delayed and unverified.

Resolved Submitted: 03 Feb 2026
Disputed amount: A$1,000
Safety Index 8.2 High
Our verdict Case closed

Dragonia Casino - Player’s account has been closed.

Resolved Submitted: 03 Feb 2026
Disputed amount: €768
Safety Index 8.0 High
Our verdict Case closed

Holy Luck Casino - Player struggles with repeated document requests for withdrawal.

Resolved Submitted: 03 Feb 2026
Disputed amount: €14,500
Safety Index 3.3 Very low
Our verdict Case closed

Bets.io Casino - Player’s account access is temporarily locked.

Resolved Submitted: 03 Feb 2026
Disputed amount: $1,300
Safety Index 3.2 Very low
Our verdict Case closed

Neon54 Casino - Player's deposit is delayed.

Resolved Submitted: 03 Feb 2026
Disputed amount: €20
Safety Index 9.2 Very high
Our verdict Case closed

Realz Casino - Withdrawal of player's winnings has been delayed.

Resolved Submitted: 03 Feb 2026
Disputed amount: €400
Safety Index 8.1 High
Our verdict Case closed

MrPunter Casino - Player believes that their withdrawal has been delayed.

Resolved Submitted: 03 Feb 2026
Disputed amount: €497
Safety Index 8.1 High
Our verdict Case closed

Fundalor Casino MX - Player experiences delayed deposit issues.

Resolved Submitted: 02 Feb 2026
Disputed amount: Mex$400
Safety Index 6.8 Above average
Our verdict Case closed

Casinoly Casino - Withdrawal of player's winnings has been delayed.

Resolved Submitted: 02 Feb 2026
Disputed amount: €500
Safety Index 9.1 Very high
Show more complaints (+10)
Showing 1,351 - 1,360 of 12,635 complaints
1...135 136 137...1,264
Go to pageof 1,264 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.