GreatSpin Casino - Player’s account has been closed and funds confiscated.

SCAM CASINO – GREATSPIN CASINO STEALS PLAYER FUNDS.

GreatSpin Casino confiscated my balance after I fully completed their verification process and provided every single document they requested. This casino operates dishonestly and should not be trusted with your money.

I deposited, played normally, and requested a withdrawal. As soon as I tried to withdraw my winnings, they started an endless KYC verification process designed to delay payment.

I fully cooperated and provided everything they asked for:

* ID documents

* Proof of address

* Selfies

* Handwritten verification photos

* Additional explanations regarding my account

Their support team repeatedly confirmed that my documents were valid and accepted. Despite this, they continued delaying the withdrawal, and after yesterday contacting with the chat asking for explanations, i today received email where they told me they suddenly closed my account and confiscated all my funds using vague accusations and generic Terms & Conditions clauses, without providing any real proof of wrongdoing.

All information and documents I submitted were genuine and belonged to me personally. What makes this even worse is that they only claimed there was supposedly an issue after it was time to pay out. Deposits were accepted immediately, but when it came to withdrawals, they suddenly decided to keep the money.

This is not normal casino behavior. In my opinion, GreatSpin Casino is a scam operation that uses endless verification requests and vague accusations as an excuse to avoid paying players and steal balances.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play at this casino? Were they slots, live casino games, or sports betting?
• Did you accumulate your winnings with or without a bonus?
• Did you successfully pass the KYC verification before your account was blocked?
• Please forward me the email you received from the casino after your account was blocked at veronika.f@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika