StakeMania Casino - Player’s withdrawal has been delayed.

Hello, I played at this casino, fulfilled the bonus requirements, and requested a €100 withdrawal. First, they demanded thousands of documents. Then my account was verified, and the withdrawal was supposedly confirmed. When I asked when my money would be paid out, they said it had been paid to a Mifinity account. I clearly requested a bank transfer because I don't even have a Mifinity account. They are doing everything they can to prevent me from paying out. I request your assistance.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please send me a screenshot of the transaction history in your account, showing the withdrawal request in question?
• When exactly did you submit your withdrawal request?
• When was the last time the casino communicated with you regarding the status of your withdrawal?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika