The player from India has a withdrawal request of ₹35,000 pending for 50 days and is filing a formal dispute. Despite submitting all necessary documents, including bank statements, the casino has not provided a UTR number or proof of transfer, and the support team is stuck in an "expert review" loop.
Parimatch Casino IN - Player’s withdrawal has been delayed for 50 days.
Opened
Current status
Waiting for player to reply
6d 22h 58m 20s
Parimatch Casino IN
Safety Index:Below averageCase summary
Discussion
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1 hour ago
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1 hour ago
Dear Kapil,
Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?
- Have you made any successful withdrawals from your account previously?
- Can you confirm that your KYC verification was completed?
- Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.
We will do our best to resolve this issue promptly. Thank you in advance for your reply.
Best regards,
Kristina
