AvoCasino - Player's withdrawal is significantly delayed.

Hello,

I am waiting for withdrawal from 18.03.2026

My account is fully verifed (it is information from chat agents).

They only apologizes me that my withdrawal is delayed.

I feel cheated because it is almost 2 months.

Regards,

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hi,

this is my first withdrawal from them.

I don’t take any bonus.

so all winnings are without bonusses.

feel free to contact me if you have more questions

Thank you for your reply. Could you please attach a screenshot of your pending withdrawal? Additionally, could you please forward your communication with the casino in relation to this issue as well? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

Thank you for your patience and cooperation.

Hi, I sent you screens via e-mail.

regards

Hello,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samuel (samuel.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear marcin9182,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from AvoCasino to join this conversation. Their input should help us move the case forward more efficiently.

Dear AvoCasino,

Please provide detailed information regarding the player’s issue. In particular, we need clarification on the reasons for the delay in processing the withdrawal.

Thank you for your cooperation and a timely response.

Best regards,

Samuel

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I think this is scam casino so I don't get any answer.

Dear Casinoguru team,

Thanks for having us here. We are currently processing user's payment. Thank you for the patience!

Hello AvoCasino Support

Still Pending🙁 Still scammed.

Hello everyone,

thank you for the updates.

Dear AvoCasino,

thank you for confirming that the player's withdrawal is currently being processed. Could you please also provide an estimated timeframe for when the payment is expected to reach the player's account? As I understand it, the withdrawal is being processed via the ERC-20 network, so any additional clarification regarding the expected completion time would be appreciated.

I will wait for your update.

3 days ago He informed us there that my withdrawal is processing.

Really? It’s a joke

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear marcin9182, Dear CasinoGuru team,

User's withdrawal was successfully processed. Thanks!

Dear AvoCasino Suppot

Problem solved. It's a shame it took so long. Have a nice evening.

Dear marcin9182,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Samuel

Casino Guru