The player from Poland has been waiting for a withdrawal since March 18, 2026, despite having a fully verified account. He has only received apologies for the delayed withdrawal and feels cheated after nearly two months of waiting.
AvoCasino - Player's withdrawal is significantly delayed.
Opened
Current status
Waiting for Casino Guru to reply
6d 8h 13m 40s
AvoCasino
Safety Index:HighCase summary
Discussion
Public
Public
2 days ago
Hello,
I am waiting for withdrawal from 18.03.2026
My account is fully verifed (it is information from chat agents).
They only apologizes me that my withdrawal is delayed.
I feel cheated because it is almost 2 months.
Regards,
Public
Public
16 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
16 hours ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
