HomeComplaintsMafia Casino - Player's withdrawal is delayed.

Mafia Casino - Player's withdrawal is delayed.

Opened
Current status

Waiting for player to reply

6d 23h 22m 28s

Mafia Casino
Safety Index:High

Case summary

The player from Italy has requested a withdrawal two weeks ago but has not received any funds yet.

Sensitive attachment
Sensitive attachment
5 hours ago
itTranslationgb

To date, no credit following my withdrawal request.


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Public
Public
37 minutes ago

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Public
Public
37 minutes ago

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

  • Have you made any successful withdrawals before?
  • Could you please confirm that you have passed the KYC verification?
  • Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila


Geniax has 6d 23h 22m 28s to reply

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