Mafia Casino - Player's withdrawal is delayed.

Ad oggi nessun accredito in seguito alla mia richiesta di prelievo

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

La verifica KYC NON MI È STATA AL MOMENTO RICHIESTA

I SOLDI DELLE VINCITE NON PROVENGONO DA BONUS

PRIMO PRELIEVO

Thank you for your response. Have you tried reaching out to the casino's customer support in relation to this issue? If so, have they provided any explanation for the delay?

I look forward to your reply .

Questo è l’ultima comunicazione che ho avuto con il centro di supporto del casinò da Questa email, non ho avuto più notizie dal casinò

In questo momento mi hanno richiesto i documenti per la verifica KYC LI HO MANDATI PER E-MAIL AL SUPPORTO E ALL’email con cui mi ha contattato il casinò

Aggiornamento ad oggi dopo la verifica della persona nessuna novità

Nessun accredito effettuato

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Mirka (miroslava.d@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear player,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Mafia Casino representative to join this conversation.

Dear Mafia Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.