Johnny Kash Casino

Case summary

The player's experiencing problem with withdrawal as the site is down. The player later informed us that his balance was succuessfully withdrawn and the complaint is solved.

Discussion

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Matthew

Unregistered user

Australia

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5 years ago

I tried to withdraw $500 and gave all credentials needed to make the withdrawal. Now the website is no longer active and they won’t contact me back.

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Nikolas

PR Assistant

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5 years ago

Dear Matthew,

Thank you for submitting your complaint. I'm really sorry to hear about your issue. Could you please advise if you have completed KYC? When did you request for a withdrawal? As far as we know your account should be now active on this website : https://www.kingjohnnie.com/en

Can you confirm if you are able to login there with your Johhny Kash account details?

Best regards,

Nick

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Matthew

Unregistered user

Australia

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5 years ago

Thank you for the quick response! I was able to access the website and have completed the KYC but they won’t verify my credit cards

Edited

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Nikolas

PR Assistant

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5 years ago

What reason did the casino provide? What's the problem with your card?

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Matthew

Unregistered user

Australia

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5 years ago

All solved, thank you for you help

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Nikolas

PR Assistant

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5 years ago

Dear Matthew,

Thank you for letting us know that your issue was resolved. Please do not hesitate to contact us if you will come across any trouble in the future, we will gladly help.

Best regards,

Nick

Casino.guru

Johnny Kash Casino - Player's unable to withdraw.

Case closed

Amount: A$500

Case summary