HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All40,429Opened947Unresolved5,234Resolved12,701Rejected21,547
Active filters: Casino:
Clear all filters
Sort
Our verdict Insufficient evidence from casino

BigClash Casino - Player's account has been closed.

Unresolved Submitted: 12 Mar 2026
Black points: 1,785
Disputed amount: €3,100
Safety Index 8.8 High
Our verdict Player stopped responding

BonusKong Casino - Player’s winnings haven’t been received yet.

Closed Submitted: 12 Mar 2026
Disputed amount: €792
Safety Index 5.7 Below average
Our verdict Case closed

Shuffle Casino - Player’s winnings haven’t been received yet.

Resolved Submitted: 12 Mar 2026
Disputed amount: $16,247
Safety Index 4.8 Low
Our verdict No reaction

Gransino Casino - Player's withdrawal is delayed.

Unresolved Submitted: 12 Mar 2026
Black points: 6,576
Disputed amount: €34,500
Safety Index 4.0 Low
Our verdict Other

AllySpin Casino - Player's winnings have been confiscated.

Closed Submitted: 12 Mar 2026
Disputed amount: 27,000 Kč
Safety Index 8.4 High
Our verdict Case closed

Spinrollz Casino - Player’s withdrawal is unfairly limited.

Resolved Submitted: 12 Mar 2026
Disputed amount: €1,820
Safety Index 6.9 Above average
Our verdict Case closed

BetAlice Casino - Player's withdrawal has been delayed.

Resolved Submitted: 12 Mar 2026
Disputed amount: €6,500
Safety Index 8.0 High
Our verdict Player stopped responding

Goldbet Casino - Player’s account is closed due to alleged duplication.

Closed Submitted: 12 Mar 2026
Disputed amount: €500
Safety Index 4.3 Low
Our verdict No reaction

Thames Slots Casino - Player’s withdrawal is being delayed due to alleged VPN use.

Unresolved Submitted: 12 Mar 2026
Black points: 716
Disputed amount: C$2,275
Safety Index 1.9 Very low
Our verdict Case closed

Staxino Casino - Player believes that their withdrawal has been delayed.

Resolved Submitted: 12 Mar 2026
Disputed amount: €15,000
Safety Index 6.9 Above average
Show more complaints (+10)
Showing 3,661 - 3,670 of 40,429 complaints
1...366 367 368...4,043
Go to pageof 4,043 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.