The player from Germany, who self-excluded from the casino due to gambling addiction, finds his account reopened without permission, leading to additional losses. He is seeking a withdrawal of 1546€, which the casino initially agreed to, but after providing the required information, he has not received any response for two weeks despite sending over 15 emails.
QuickWin Casino - Player's withdrawal has been delayed.
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Waiting for player to reply
6d 14h 56m 9s
QuickWin Casino
Safety Index 9.2 Very highCase summary
Discussion
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2 days ago
Hello i was self excluded from the site more than a year ago , they opened my account without permission and i deposited again lost more than this ammount, but they knew that i closed my qccount because of gambling addiction, i asked the 1546 euro ammount back, they aggreed and asked my i ban and ither infos which i provided, 2 weeks have passed and still no money and they dont answer me at all more than 15 emails send them, i send also the transcripts to curacao gaming commission, i need my money back because im in really bad economic position
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9 hours ago
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9 hours ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with QuickWin Casino.
Please allow me to ask you a few questions so we can better determine how to assist you.
- Is your account currently accessible to you?
- Have you unsubscribed
- Could you please share the communication in which you informed the casino about your gambling addiction? Please share the information with timestamps if available, to my email at tomas@casino.guru
- When was the last time the casino allowed you to deposit?
- Has the casino responded to your refund request already? What did the casino reply?
- Please share with me any further communication you exchanged with the casino regarding the refund.
In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
