QuickWin Casino - Player's withdrawal has been delayed.

Hello i was self excluded from the site more than a year ago , they opened my account without permission and i deposited again lost more than this ammount, but they knew that i closed my qccount because of gambling addiction, i asked the 1546 euro ammount back, they aggreed and asked my i ban and ither infos which i provided, 2 weeks have passed and still no money and they dont answer me at all more than 15 emails send them, i send also the transcripts to curacao gaming commission, i need my money back because im in really bad economic position

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with QuickWin Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• Have you unsubscribed
• Could you please share the communication in which you informed the casino about your gambling addiction? Please share the information with timestamps if available, to my email at tomas@casino.guru
• When was the last time the casino allowed you to deposit?
• Has the casino responded to your refund request already? What did the casino reply?
• Please share with me any further communication you exchanged with the casino regarding the refund.

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi Thomas i dont have the email about my self exclusion because that happened more than a year ago, my account is closed the moment i lost my money at 13th of the may , i asked them a copy of all emails between the two parties because there is the email i sended them when i had self excluded from their site years ago, but they didnt answer at all, they reopened my account without my consent, they said they will pay the refund, but still nothing, i sended them my iban , but i saw two digits were missing so i sended them a reply correcting it but they just dont answer about the refund transaction status nothing, two days ago i recieved an email with apologies and that they send my information to initiate the refund transfer, i recieved an email that 1546 euro refund is getting processed and after an hour that is cancelled, but when i ask them what is happening they dont answer

Thanks for your reply.

Kindly share with me the recent exchanges you refer to in your last post if your refund hasn't been processed yet. Send the information to my email at tomas@casino.guru

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear thethemaster,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas