29Black Casino - Player’s withdrawal has been delayed due to rule violation claim.

Hello. Played this casino, made withdraws. Then I was contacted by Vip manager. and casino offered me deal to deposit with 300% bonus. I made deposit 2000 usdt. Loosed real balance, and then started to play bonus balance. Before to start I asked casino about some rules playing with bonus money, and casino agent said me that to any restriction. After I made wagering and then I gamble more 2-3-4 days. In result balance was more that 80000 usd. Made withdraw, Vip manager said that I just need to wait my withdraw. But after week passed, I received email that I broke rule about 5 usd bet per spin ( at moment when I played, casino do not had this rule, also I asked in chat, and agent confirmed it, I have this screenshot). May be you can help.

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Dear aleks86,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I checked the casino's terms and conditions: https://29black.com/en/terms-of-service

16.12.10 Bets exceeding of €/$5 per spin on Slots/Fast Games as bonus wagers are not allowed. Violation of this rule may result in the suspension of the bonus, accompanied by the removal of any associated winnings.

Our position is closely explained in our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#max-bets:

The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time.

However, if you feel like you have been accused mistakenly, feel free to forward me your game history together with a link to the specific bonus that you redeemed and played. My email address is tomas@casino.guru.

If there is any other relevant communication between you and the casino, please send it as well.

Thank you in advance for your reply.

Best regards,

Tomas