Bet Match Casino - Player's withdrawal is delayed.

On May 25, 2025, I submitted an application for a withdrawal of UAH 5,000. As of June 1, 2025, the funds had not yet arrived, although according to the platform's rules, the payment should be processed within 24 hours.

My account is fully verified, I have successfully withdrawn funds in the past without any problems. I have not received any notifications about additional verification, violation of rules, or the need to provide additional documents.

Over the past week, I have contacted support several times, but I only receive template responses stating that the request is being processed or that a response from the payment system is awaited. I am not informed of the specific reasons for the delay or the payment terms.

At the time of filing this complaint, the payment has still not been made.

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Dear Rrretbhhf,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas