The player from Chile had requested a withdrawal two weeks ago, but encountered an issue where the casino displayed his funds in USD instead of Chilean pesos (CLP), preventing him from completing the transaction. Despite seeking help from support for a week, he has not received a solution and feels frustrated by the obstacles.
Golazzo Casino - Player faces issues with withdrawal currency.
Opened
Current status
Waiting for player to reply
0d 9h 54m 39s
Golazzo Casino
Safety Index 7.3 Above averageCase summary
Discussion
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1 week ago
Translation
Hello, I'm experiencing payment problems at this casino. My money is in Chilean pesos (CLP), but when I try to withdraw, it's set to USD, so I can't withdraw any money. Support hasn't provided a solution in a week. There seems to be a bug in the casino's interface because deposits show CLP, but withdrawals are in dollars.
I'll attach a screenshot of the error; I want my money back soon and they've only put obstacles in my way.
Automatic translation:
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1 week ago
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1 week ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Golazzo Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Does the casino offer any alternative payment methods you might use?
- Did the casino admit the mistake and work on allowing you to withdraw?
- Have you suggested that the casino perform a manual payout of your winnings?
- Did you achieve your current balance with the help of a bonus?
- Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
