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All42,271Opened779Unresolved5,627Resolved13,372Rejected22,493
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Our verdict Unjustified complaint

Smokace Casino - Player’s winnings have been confiscated.

Closed Submitted: 07 Dec 2023
Disputed amount: €241
Safety Index 9.4 Very high
Our verdict Unjustified complaint

WinDetta Casino - Player finds difficulty in self-exclusion process.

Closed Submitted: 07 Dec 2023
Disputed amount: 5,500 zł
Safety Index 9.0 Very high
Our verdict Player stopped responding

888 Casino - Player is facing a withdrawal delay due to payment method issue.

Closed Submitted: 07 Dec 2023
Disputed amount: £1,500
Safety Index 7.3 Above average
Our verdict No reaction

Hand of Luck Casino - Player struggles with addiction but casino won't close account.

Unresolved Submitted: 07 Dec 2023
Black points: 761
Disputed amount: £1,450
Safety Index 3.3 Very low
Our verdict No reaction policy

PlaySQR Casino - Player's account blocked after KYC submission.

Unresolved Submitted: 07 Dec 2023
Black points: 41
Disputed amount: 8,795 INR
Safety Index 4.6 Low
Our verdict Player stopped responding

Metaspins Casino - Player's account blocked after deposit confirmation.

Closed Submitted: 07 Dec 2023
Disputed amount: €20
Safety Index 9.3 Very high
Our verdict Case closed

Zinkra Casino - Player's withdrawal is delayed.

Resolved Submitted: 07 Dec 2023
Disputed amount: €9,694
Safety Index 7.8 Above average
Our verdict Case closed

BetCoco Casino - Player’s winnings haven’t been received yet.

Resolved Submitted: 07 Dec 2023
Disputed amount: €80
Safety Index 6.7 Above average
Our verdict Case closed

The Pokies Casino - Player's winnings sent to an old closed account.

Resolved Submitted: 07 Dec 2023
Disputed amount: A$9,000
Safety Index 2.8 Very low
Our verdict Player stopped responding

GuruPlay Casino - Player wants to close their casino account.

Closed Submitted: 07 Dec 2023
Disputed amount: $1 ARS
Safety Index 4.7 Low
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