Coins.Game Casino - Player struggles with withdrawal due to manual verification.

When I creat coins.game account there no verification tab,so I deposit $22 & get 20 free spin wager free.after that I play a slot and make 84 and withdraw,after withdraw sometimes withdraw is cancelled and I see they write need verification for withdraw,only for 84 I need KYC after sometimes KYC verification done.but they said need manually verification I try lots of time for withdraw but can't, support center said manually verification process.its seems look like a scam casino.you can't never withdraw from coins.game

Hello hmraju27,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Coins.Game Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Dear hmraju27,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.