The player from Russia had faced account closure and confiscation of their balance, including their deposit, on grounds of unexplained 'fraud'. Despite having passed the verification process and not having violated any stated casino rules, his account had been closed and funds confiscated. The player had only recently registered and had made a few successful bets on sports games. However, we found that we lacked the specific expertise to handle complaints related to sports betting. Consequently, we were unable to assist the player further and had to reject the complaint.