Coins.Game Casino - Player experiences account blockage and confiscated winnings.

Hello I had a great win of 2000 usd and i give my VIP MANAGER a tip of 50 usd for this great win Maria is my VIP MANAGER at this CASINO.

I ask for withdrawal and suddenly this casino send me message that is a fraud etc etc and without any prof and documentation the block my account and seals my 1800 usd.

This is TOTTALY SCAM unfair and unlegal.

I ask for help to solve this case and give my 1800 usd withdrawal

Dear Butt777,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Coins.Game Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• Do I understand correctly your last deposit was 49 USDT? How much did you wager with your last deposit in the casino to your knowledge?
• Have you played other games than Plinko with your most recent deposit?
• Did you achieve your current balance with the help of a casino bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi I have been playing at this casino for a time now .. I have playd same game many times and olso other slots .

My highs win was in December with same game 1000x wins 5 usd bet 5000 usd I withdrawal 3500 of that and I got that olso after I Tip 500 usd to my vip manager as a great bonus 😀 and all was good ...

And 2day ago I depsoit and win 2000 usd and had pending 100 usd withdrawal and suddenly thay send me message that thay block my account etc etc due to FRAUD HOW IS THIS possible I show bet I'd prof all is fair play game and this make my such frustration....

I had never this problem at this casino but suddenly this happen !

I did not play om casino BONUS I had my depsoit without any bonues and without any restrictions on withdrawal our wager.

It's just tottal legal bets I had and tottaly fair I win and now thay block me.

Even I ask for 1200 withdrawal and remaining balance i will use to play but no respons just block me.

I ask for documents of what FRAUD THAY MEAN no respons just same message that I am blocked.

I ask for all help to be given me my win please this is fair win ...

There licenses provider need to be inform about this and all documentation of what fraud the says I did I want to see full document of that ... I have told them NO fraud have been did and I when can't understand them this is seed crypto fairplay game with fully fairness check so this is nothing els then a mistake from them and thay need to pay me all win even now olso I ask here olso once thay give my 1800 balance back I will WITHDRAWAL 1200 AND PLAY 600 USD if I lose I lose if I win I win.... so please help

My

[edited by Casino.Guru admin - empty rows removed]

Prof of no use of vpn

Thank you very much, Butt777, for providing the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hi Butt777,

I've reviewed your case and fully understand your concerns. I'll try my best to help you with the issue by contacting the casino.

I'd like to ask Coins.Game Casino to join this conversation and share more information regarding the case. Could you kindly explain the reason for blocking the player's account and confiscating their winnings?

Thank you.

Best regards,

Tomas

Casino.Guru

I request dear CASINOguru that further action to Curaçao Games need to be alerted of this kind of scam casino that is doing and licens provider ned to take action Instantly about providing licens to that kind of casinos.

Either close there license instantly our reopen account that is legally wins and payout the withdrawal. Before many other members will end up happy wins and then the casino will close account and take there money !!

#Coins.game

Coins.game is still not replaying there is not any prof that i did fraud... due to I have NoT did any fraud.

I ask kindly Casino Guru to further set this casino to high risk casino and make a strong complaint to Curaçao Games to instantly cancel the LICENSE THAY use ...this kind of scam need to be stopp....

And contact there crypto wallet providers to instantly block there wallet due to crypto Scam...

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Just look same case all over... thay scam thay involved in Cybercrime/ CURAÇAO GAME LICENSE PROVODERE IS SUPPORTING THIS !!

THIS IS AN ALERT FOR ALL CURAÇAO Game you need to think again if you support this scam then what big lose will happen all over casino marked on your trusted company

Dear Butt777,

As you have contacted the Licensing Authority, we will now close your complaint as ‘Waiting for decision of regulator’. I’d like to kindly ask you to let us know once you have received a reply from them. My e-mail address is tomas.k@casino.guru

Once the decision of the Licensing Authority is known, we will classify the complaint accordingly.

Thank you.

Kind regards,

Tomas

Casino.Guru

Dear Butt777,
We hope this finds you well. We would like to ask you to provide an update regarding this case, which was previously marked as "Waiting for Regulator" on our website. Your complaint has now been automatically reopened, and we are eager to know if there have been any recent developments or resolutions since our last communication.
If the ADR or the Licensing Authority has resolved things in your favor, please update the thread and send over the official statement to my email. Alternatively, if the ruling favored the casino, your insights are just as crucial.
We understand that some time has passed, but updating your complaint will allow us to take appropriate action, such as issuing black points to the casino in case the ruling is in your favor or warning other players and users about instances where the authority supports the operator.
We truly appreciate your cooperation, and your response would be of great assistance to us.
Thank you in advance for your reply.

Hi i am sorry but Nothing happen 😕

Both license provider and this casino is BiG mafia !!!

I ask All to say aways form this scam casino!!

I am tied of this coins.game scam thay do... i. NEVER FRAUD I PLAYD ONLY AND was lucky and I win but yh8s scam casino just closed account and kick out me and take my 2000 usd !!!! Such a big fraud scam !!!

I want to make sure that I was just lucky and I win but unfortunately this case is so hard to win due to no one is helping me out.

Hi Butt777,

• Am I correct in understanding that the Licensing Authority has not yet reached a decision on your case, or have they made a decision that is not in your favor?
• Could you please forward any relevant communication from the past three months to petronela.k@casino.guru?

Thank you.

Dear Butt777,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi I want further help i will not give up that easy .

I want my payout from THE casino.

Thay have to give me all the money back !

I am with all evidence of my loyalty legally playing ....

So I want Casino GURU to help further and contact this casino to pay out me..

Hello Butt777,

• Just to clarify, has the Licensing Authority not yet reached a decision on your case, or have they made a decision that is unfavorable to you?
• Could you please forward any relevant communication from the past three months to petronela.k@casino.guru?

Thank you.

I did send full email to the email adress you have mansion.

Hello Butt777,

I'm sorry, but your forwarded email doesn't contain any communication between you and the Licensing Authority. Could you please try again?

Thank you.

Dear Butt777,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.