The player from Brazil had made a deposit and fulfilled the wagering requirements but faced delays when requesting a withdrawal due to verification requests and claims of technical problems. We acknowledged the issue and advised the player to be patient, indicating that the withdrawal process might take time. Due to the lack of follow-up responses from the player, the complaint was later rejected.
CoinBets777 Casino - Player faces delayed withdrawal process.
Amount: $50
CoinBets777 Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.1
CoinBets777 Casino has a Safety Index of 4.1, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 months ago
Public
Public
4 months ago
Translation
I made a deposit normally and met all the wagering requirements. After requesting the withdrawal, they asked for an account verification with an ID card and proof of residence. Then they kept saying for four days that they were having technical problems. Additionally, every time they sent that message, they offered promotions if I canceled the withdrawal. Today, I put courtesy aside and threatened to leave a complaint here on Casino Guru. It seems they got worried and are finally going to send my money, but even so, I want to leave my negative review and complaint here.
Automatic translation:
Public
Public
4 months ago
Dear igorcamaraigui,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Tomas
