CobraSpins Casino - Player’s deposit has never been credited to his casino account.

I made a deposit of £400 into my cobra spins account, a box opened with the transaction and wanted to convert to US dollars...the payment said declined and no money was added to my account...however £407.78 was taken from my bank account and I’m still none the wiser as to where this has gone

Dear Kevin,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

Could you please advise if you contacted your bank already? They should be part of the investigation. If there’s any relevant communication, please forward it along with a payment receipt to petronela.k@casino.guru.

As I mentioned earlier, if the deposit hasn’t been credited to your account, the casino has its hands tied as only the sender can track the transaction, not the beneficiary.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela

Dear Kevin,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.