Cobra Casino - The player's deposit was not credited.

Dear sir or madam

on 13th Sep. 2021 I did my 2nd deposit with Cobra Casino via Mifinity in the amount of 20 EUR. The payment was done via instant bank transfer ("Klarna Sofortüberweisung") to my Mifinity account. It was deducted both from my bank account and from Mifinity e-wallet immediately:

I contacted live chat who told me to wait for 2h ago and contact them again, if the deposit is not credited by then. So, I contacted them again 3h later. I did not receive any help, but it was 'transferred to the relevant department'.

In addition I later contacted them via their online contact form on their website as well, but did not receive an answer.

I demand Cobra Casino for my deposit to be finally credited to my casino account. Also please note, that I used bonus code 'COBRA50' whilst depositing so the deposit should be matched with their 2nd deposit bonus and free spins, respectively.

Hi everyone,

deposit has been finally credited today, which is way too long.

Anyway, this complaint is now RESOLVED.

A big thank you to casino.guru team and have a nice day ahead!

Hello Rattekruemel,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Cobra Casino. Before we would try to contact the casino, please allow me to ask you a few more question.

Did you try to ask for a refund at your payment provider and then deposit again? When was the last time the casino responded to you and what was their answer about the uncredited deposit? Could you please confirm that you have zero bonus balance now on your account? As it might me possible that the deposit can't be credited until you don't finish a wagering requirement from a previous bonus.

Looking forward to your answer and I hope we will be able to help you out in this case.

Best regards,

Nick

Casino.guru

Hi everyone, hi Nick!

deposit has been finally credited today, which is way too long.

Anyway, this complaint is now RESOLVED.

A big thank you to the whole casino.guru team and Nick especially. Have a nice day ahead!

Dear Rattekruemel,

Thank you very much for letting us know that the issue has been resolved. The complaint will be now closed. Please do not hesitate to contact us if you will come across any other trouble in the future, we will gladly try to help you.

Regards,

Nick

Casino.guru