Cobra Casino - Player's withdrawal is delayed.

Hallo zusammen,

ich habe folgendes Problem: am 23.12 habe ich 1800€ bei cobracasino gewonnen. Seitdem habe ich 3 Auszahlungen beantragt, diese wurden direkt storniert aufgrund der Verifizierung! Ich habe alle Daten eingereicht welche gefordert sind und welche bei anderen Anbietern innerhalb von Stunden verifiziert worden sind. Mittlerweile habe ich ein komisches bauchgefühl, da auf der Seite damit geworben wird das eine Auszahlung 12 Stunden braucht, der Live Chat sagt 24 Stunden. Jetzt sagt Der Live Chat aufeinmal eine Bearbeitung braucht 3 Werktage. Irgendwie ist das sehr misstrauisch, von anderen Beiträgen habe ich hier auch schon von Problemen gelesen. Kann mir bitte jemand helfen?

Dear Frusaa,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear Frusaa,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.