The player from Germany had won €1800 at CobraCasino but every withdrawal he requested was cancelled due to alleged verification issues. The player did not respond to our messages and questions, so we were unable to investigate further. As a result, we had no choice but to reject the complaint.
Cobra Casino - Player's withdrawal is delayed.
Amount: €1,800
Cobra Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
10 months ago
Public
Public
10 months ago
Translation
Hello everyone,
I'm having the following issue: On December 23rd, I won €1800 at CobraCasino. Since then, I've requested 3 withdrawals, each of which was immediately cancelled due to verification issues! I have submitted all the needed documents that have been successfully verified with other providers within several hours. However, I'm now having a weird gut feeling since the site advertises that a payout takes 12 hours, yet their live chat claims it takes 24 hours. Now, the live chat is suddenly saying that processing takes 3 business days. It all seems very suspicious and I have also read about similar problems from other posts on here. Could anyone please assist me?
Automatic translation:
Public
Public
10 months ago
Dear Frusaa,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Tomas
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
