ClubRiches Casino - Player's struggling with requesting a withdrawal in the casino.

hello ..

deposit in the casino with second deposit bonus ..

about 5000 ars which with the relover I played more than 300000 ars which I more than fulfilled but for withdrawal they do not have astropay as is how I deposit and so the casino demands that it be by the same deposit & withdrawal method. In any case, some casinos offer a bank transfer but for which reason it is unfeasible in my case since I am from Argentina and they ask me for a van number, which does not exist here... we only manage with the swift. The casino does not have online chat and does not answer emails.

I don't have a way to withdraw but I do have a way to deposit quickly and easily... so what do we do in this case? I have nothing against the casino, it is my second deposit and this time with success because I have winnings to withdraw but it does not seem right to me that they do not have online chat, they do not respond to emails, you are left adrift ... I just want to withdraw what I win and what Tell me that if tomorrow, for example, I will quote again what my legal withdrawal method will be since they charge you the deposit by astropay without problems but they ask you for an iban code if you want to receive by bank transfer and they ask you for an iban code what Which one here in Argentina is no longer used. I repeat the swift code. Yes, you cannot carry out the transaction by not completing that information, so there is no way to withdraw for me. Imagine, without the terms and conditions, that the withdrawal method must be the same as In this case, the deposit with Astropay runs the risk that they will unfairly keep my earnings.

Dear Pandurolia2022,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you have been informed about any alternative method to withdraw your winnings? Was your account verified successfully in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Hello, I asked for an alternative withdrawal method and I did not get a response. I already sent all the necessary documents complying with the terms and conditions... but for days there has been no response from the casino in this regard

I understand what you are telling me but I do not agree that casinos feel impressive..

What's more, they take advantage of it when a casino has all the comforts for payment methods, including this casino, for example, it has a payment market, mode, ect here in Argentina that is fast and easy. This is very good, but the obstacles are when withdrawing.. when In a casino you make very easy deposits, but later to withdraw there are thousands of obstacles, which means that it is not a good casino. I leave the doubt there.

Could you please explain when did you try to withdraw your funds and if the casino offered you any alternatives to withdraw your winnings, since your last message?

If there is any communication (emails, chat transcripts) between you and the casino, please forward it to my email at tomas@casino.guru

Looking forward to your reply.

Dear Pandurolia2022,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.