Club Player Casino - Player’s withdrawals have been delayed.

Club Player continues to delay payments. At first they came fairly routinely and then after I won a large amount they cutoff vip communication, stopped approving withdrawals and just say that it’s "in process" in chat. These withdrawals were processed as far back as April 2020 and Im still waiting.

Dear Wes,

Thank you very much for submitting your complaint. I can only imagine how frustrating it must have been for you waiting for a withdrawal for three months. Could you please advise which payment method you have opted for?

In the meantime, I would suggest checking our review for the Club Player Casino: https://casino.guru/club-player-online-casino-review:

„The whole casino group targets mainly United States and Canada. Because of this, all of the casinos in this group casinos share two specific traits – lower withdrawal limits per week and long waiting payout times. You should expect the first withdrawal to take a long time (in some cases even one or two months)."

„That being said, we advise all players considering playing with this group of casinos that they should be prepared for longer-than-usual waiting times. If you have the option, we recommend using Bitcoin or Neteller payments, which are more reliable and somewhat faster."

Nevertheless, I believe we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hi Petronela,

The withdrawal method i have chosen is bank wire. They had me actually set up a totally new bank account as they are apparently unable to use the major banks in the US (Wells Fargo, Bank of America, etc). As I had said above, it was working routinely and my VIP host even guaranteed me it would be a wire each week for the 2500. Then everything hit major delays, VIP hosts wont respond, and only in chat will they tell me it is on its way. So it has been severely slowed at this point, so much so that I havent received any wires since June 8. If they continue with 6 weeks between payouts, it would take me one year to receive the amounts owed!

Thanks for your help here, much appreciated.

Thank you very much Wes for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Wes,

I looked at your complaint and will do my best to help you. I would like to invite Club Player Casino into this conversation. Can you please specify what is the problem with player’s withdrawal?

Hey all,

Had a good hard look here and it appears the real issue is the transfer times with our 3rd party payment providers. I've requested Bitcoin as a withdrawal method and it's been approved as an exception.

Is Bitcoin an option for you Wes? Perhaps we can get this show on the road.

Best,

Nick and Club Player

Hi Nick,

Thank you for the reply.

i don’t use bitcoin, so that isnt something I’m set up to do currently.

I have been on 36 documented chats, 17 phone calls, and five emails to try and get resolution. I was asked to open a new bank account at a new bank, which I physically went to a branch and opened for the sole purpose of this payout. The last thing I was asked to do was send a bank statement wit line item detail of debits and credits to your payments@casinosupportservices email. None of this resulted in any answers or movement.

Now I’m hearing that 3rd party processors are the issue which is the first time I’ve heard that and comes after both Mike Hunter and Peter Vidic have stopped replying or responding to me.

is it possible that you could get in touch with me via email or phone so that we can get the show on the road here? Again, I really appreciate your replying and trying to assist. It is very welcomed!

Hey Wes,

It's the season right now, Mike and Pete are both on vacation inconveniently enough. Even myself who NEVER takes vacation is obligated to step out for a few and take my kids to the woods to run around like mad animals.

I'm handing this to my Deputy, Anabelle. She will be reaching out to you via email momentarily and hold your hand till we got things rolling for you.

Apologies for the inconvenience, it's not a perfect system we have to be sure but it is safe and reliable in it's own right.

Just cooperate with Anabelle and I have no doubt you guys will get this moving nicely. I'll be back a week from Monday and make sure of it. 😉

Best,

Nick and Club Player

Thank you for prompt reply, Nick.

Wes, keep me updated if Anabelle and you will find some solution.

Anabelle did contact me via email, and I really appreciate the contact.

However, I have been unsuccessful in getting any additional payouts approved from the casino. It would seem to me if the issue was 3rd party processor delay, the approvals would atleast happen at the casino level. I am attaching the remaining status, the last payout was six weeks to happen. If that trend continues, this will take approximately one year to complete.

I am hopeful Anabelle will be able to help. She has been very cordial and I really appreciate the email contact!

Hey Viliam and Wes,

Anabelle is awesome, I couldn't live without her frankly. Just keep in touch with her Wes and I have zero question that things will flow nicely for you from here on out.

Best,

Nick and Club Player

Hello Wes,

is there anything new regarding your withdrawal?

There are still no payments. The oldest withdrawal is from 4/23 as you can see from the screenshots. We are almost to four months. Very disappointing.

Dear Nick,

could you please investigate why is this withdrawal request still pending?

Hey Wes and Viliam,

Payment was released to our 3rd party on July 31st, currently we're on business day 8 right now. As a general rule we're looking at up to 10 business days on delivery with them, I checked with the requisite department and they've assured me there are currently "no know delays" with our 3rd party. With any luck it should be with you shortly. Once that one comes home to roost we can start pushing the next one out for you.

Best,

Nick and Club Player

update to the payments:

Today I did receive payment on the next installment. It took about 1 month total to make this one happen.

Thank you Nick and Anabelle.

Since the payments are taking between 4-6 weeks, I would think the approvals could come more frequently than waiting an entire cycle for each payment. Ie... approve one each week and get this completed?

Anyhow thanks for the one payment, seven to go!

Dear Wes,

I'll now close this complaint as resolved because it seems that you'll get the rest of your winnings in installments. If there will be some problem regarding your future withdrawals, we can just reopen this case and continue in investigation.

Thank you for undesrtanding.

Viliam Casino.Guru

We’ve reopened this complaint as per the player’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach to a satisfactory conclusion.

Additional comments from player:

"Once again Club Player has stopped processing payouts. Annabelle no longer responds to emails or assists in any way. The image of the remaining payouts are shown attached. I think it is ridiculous that I won these monies eight months ago and am still trying to get paid. I urge everyone to please steer clear of this Casino. Please help get the word out on these types of deceitful operations."

Dear Nick, can you please take a look at this case?

Hey all,

Apologies Wes, Anabelle is still as awesome as ever. Unfortunately the email address you wrote to is a general inbox and there was no indication in the subject as to who the email was intended for. She located it a couple days ago and proceeded to push through your next approval and an additional payment this morning.

I've had her reach out to you with more comprehensive instructions on how to get hold of her if necessary.

Best wishes,

Nick and Club Player

Ok thx. Please close case again. Hopefully by one year timeframe the payout will be completed.

appreciate it.

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.