Club Player Casino - Player's withdrawal canceled due to unrelated card verification.

I requested a withdrawal of 1000 from my verified account. They only asked for a photo of the card I used to make the deposit. I sent it to them and received a message confirming that it had been successfully verified. A day later, I made another deposit of 30 using my other card, but this was after I had already requested the withdrawal. I later contacted them through chat and they told me that I needed to send a photo of this second card in order to approve the withdrawal, even though it was unrelated. They then cancelled my withdrawal.

Hello Gustavomtz95,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Club Player Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Are both of your cards your own, under your name? Did you already forward the new card's details to the casino for verification?

Please note that the casino may request any documentation from any used card even if it's unrelated.

Looking forward to your answer.

Regards,

Nick

Dear Gustavomtz95,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Both cards are mine, only the one I used after requesting the withdrawal was a virtual card created from my card, but I used that one a day after requesting the withdrawal and they canceled it.

That's the problem

Dear Gustavomtz95,

Even if the card has been deleted, your payment provider must have an evidence of the card. Please try to contact them for such information and if they provide it, forward it to the casino. Let us know in case of any update.

Dear Gustavomtz95,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.