The player lost access to his account including his winnings due to new Swiss gambling law. The complaint was successfully resolved.
Classy Slots Casino - Player lost access to his account due to a new gambling law.
Amount: €1,500
Classy Slots Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.9
Classy Slots Casino has a Safety Index of 1.9, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 years ago
Public
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5 years ago
Translation
I paid 150 € and received 750 €. Never played more than 5 € bet. Bonus ended and still 2200 € had. 700 lost. Then 1500 ¬, I wanted to withdraw. Thus the 10er profit rule met. All requested documents submitted. The payout is about 10 days ago. For three days now I can not go on her side because Switzerland has blocked all foreign casinos.
Can you possibly help me there or do you have tips? Thank you very much,
Greeting Yannik
Automatic translation:
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5 years ago
Dear Yannik,
Thank you for contacting Casino Guru and bringing this issue to our attention. I’m sorry to hear about your bad experience. Let me ask you a question. Have you tried to contact the casino support and find out what can be done in this matter? If so, how did the casino reply? Even if you lost access to your account, the casino should still be able to send you your winnings.
Best regards,
Peter
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5 years ago
Translation
Hi Peter
I contacted you by e-mail again. They told me that the account statement is missing. This sent immediately. After three days nothing heard. Again asked. It still missing the account statement. Sent again. Now nothing is heard ...
Seems like they want to stop me
Greetings Yannik
Edited
Automatic translation:
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5 years ago
Hi Yannik,
Thank you for the update. I will contact the casino and try to get a response. It probably won't be easy. The casino has very low rating on our website, but we can give it a try. You will receive a notification when the casino replies.
Best regards,
Peter
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5 years ago
Translation
Update on the case: just received an email that in 5 days the money is in my account. It remains exciting :)
Edited
Automatic translation:
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5 years ago
Hi Yannik,
That is good news. Please let me know if you received the money, so we close the case accordingly.
Best regards,
Peter
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5 years ago
Translation
Hi Peter
Money is in the account, all io! Thank you very much for your efforts. Top service with you! 🙂 Greetings from Switzerland, yannik
Edited
Automatic translation:
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5 years ago
Dear Yannik,
That's great news, congratulations! You are very welcome. Thank you for using the Casino Guru complaint resolution center. We will now close the complaint as 'resolved' in our system. Should you need any further help, feel free to contact us.
Best regards,
Peter
