The player from Ontario has not been able to collect their winnings and has received no responses to their email inquiries. The player unfortunately played down her balance. Consequently we couldn't assist with the complaint, and we rejected it.
Cherry Spins Casino - Player's winnings payment delayed.
Amount: Can$100
Cherry Spins Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.8
Cherry Spins Casino has a Safety Index of 3.8, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
9 months ago
Public
Public
9 months ago
Nit paying out winnings or answering email inquiries. Very disappointed. Will not play on site ever again.
Public
Public
9 months ago
Dear countrygrl341969,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Cherry Spins Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise if you have access to your account?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your winnings with the help of a bonus?
- Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
9 months ago
Complaint can be closed. No longer any funds to withdraw. Gambled it as I knew I wasn't getting my pay out..very upset and will never play on this Game site " CHERRY SPINS " again.
Public
Public
9 months ago
Sadly, since you have played your winnings, I’m afraid there is not much we can do for you. Please understand, that the player is the only one responsible for their account, active balance, and all the bets taking place.
Due to the reasons above, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.
