Cherry Gold Casino - Player’s struggling to complete KYC verification.

Dear Bradley,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly, and I am afraid you will have to go through this. If you wish to receive your winnings, I’d suggest cooperating fully with the casino. Asking for details about your new card is okay.

Please let us know if this advice was helpful. Looking forward to hearing from you.

Best regards,

Kristina

Dear Bradley,

Is there anything new regarding this case? Did you provide the new card details? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

I sent in all the paper work and they are stalling on paying now they say I can only cash out 750 so I did and I still never received nothing yet to me it's a bunch of crock

Bradley, would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru?

They are still stalling about paying me my money . Its really something they can take all my money so fast but dont want to pay me my winnings.im going to try and get this all over the internet to tell the people in the usa an all over the world not to play at this casino . It seems as if there not a very honest casino.if I am wrong then I will say I am but for now it doesn't look good.now where do I turn to find a honest casino on the net to play at brad s******

Bradley, I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

I would like to ask Cherry Gold Casino to join us and explain why is the player's withdrawal stuck.

Hi, 

Hope you are doing great!

We've been informed by the Casino representative that on 7/16 the withdrawal payment has been put on hold due to the new card used after verification of your account.

Please, note that as per terms of Cherry Gold Online Casino:

Credit Card Authorization Agreement should be provided for each and every card successfully used for transactions with the Casino prior to the withdrawal. The Casino reserves the right to cancel any withdrawal request in case the Player fails to provide any of aforementioned Authorization Agreements.

We can confirm that we’ve got the information that upon the receipt of all of the missing papers, the Finance representative has approved the withdrawal request and informed you on the details of the transfer.

Please, let us know if you need any further guidance on our end.

Dear Bradley,

please let us know when you receive your winnings.

Could you give me a few casinoes that would be good for usa players to play at

Feel free to check our casino revies https://casino.guru/top-online-casinos#tab=RECOMMENDED.

Also please let us know if there is any update regarding your complaint.

Its been 6 busseness days and 8 days total and nothing yet.its not looking good

I am now extending the timer by 7 days. Please let us know any update regarding the case or if you receive your withdrawal.

I received 750 of the 2000 they owed me they took the other 1250 from my account and said they didn't owe me that so I'm done with them I will play other casinoes they aren't a trusted casino in my book thank you for your help.i hope others don't get ripped there like I did

Dear Bradley,

according to your answers provided during submitting this complaint you said that you have used bonus in the casino. Can you please send us link of this bonus and tell us how much did you deposit? Your winnings were most likely generated from this bonus and there can be a max cash-out limitation and that's why you received 750€ only.

The deposit I made there was for 90 dollars and it had a 30 time withdraw.i read all terms and conditions before I make the deposit with the bonusus I spent thousands of dollars there and I only use the bonuses that have a 30 times cash out if you win. They are just living cause they don't want to pay it all and that's OK i will never play there no more but I played at another casino that you gave me i deposited around 300 but I just won 750 so I'm going to cash it out to see if they pay me will let you know

I would like to ask Cheery Gold Casino to send us some proof of the bonus the player's been playing with. We would like to check the information about this bonus to make sure that the player has received the right amount.

Also please dear Bradley, in case you would like to submit a complaint on a different casino please don't do it here, submit a new one.

Hi. Hope you are doing great!

Please, be aware that you used coupon code "CHANDLER" and according to terms and conditions, max cashout x 10 the deposit amount.

On the 12th of July you made a deposit with $75.

So the max cashout has been $750.

Please, let us know if you need any further guidance on our end.

Dear Bradley,

After receiving enough information from the casino we assumed that the casino has paid you out legitimately. We are sorry that we could not help you more in this case but the bonus terms were clear. If there is anything else we can assist you with please let us know otherwise this complaint will be marked as "resolved" as you have received your legitimate winnings.

We are now marking this complaint as resolved as the player has received his legitimate winnings and did not require our further assistance in this case.