The player from Argentina was facing issues with withdrawing his winnings from CBet Casino due to a high wagering requirement. Despite having fulfilled the requirement by betting double his deposit amount, the withdrawal process remained problematic. The player had passed the KYC verification and this was his first attempt to withdraw money. We attempted to mediate the situation, however, CBet Casino had a history of non-cooperation and ignored our communication efforts. As a result, we had to close the complaint as 'unresolved', which negatively impacted the casino's rating. We advised the player to avoid CBet Casino due to their uncooperative behavior.
CBet Casino - Player's withdrawal is delayed due to the wager requirement.
Black points: 70
Amount: $184,000 ARS
CBet Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
10 months ago
Public
Public
10 months ago
Translation
Hello good. I would need help please since I can't withdraw my money from the cbet account (at***2600).
It tells me that I have to bet 6 million to be able to withdraw my money, I contact support and they have been thinking about it for a week now, I bet several times the amount deposited and double it too. 
Edited by a Casino Guru admin
Automatic translation:
Public
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10 months ago
Dear enzo260400,
Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience about CBet Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please confirm if you passed the KYC verification?
Have you made any successful withdrawals before?
When was the last time you communicated with customer support? What advice did they give you regarding the endless wagering requirements?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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10 months ago
Translation
Yes, after creating the account I did the KYC verification and it passed perfectly.
It was the first time I deposited and the first time I want to withdraw the money. The last time someone contacted me was a day ago and they have been telling me the same thing all week that I have to wait.
The first advice they told me is to bet double what I deposited so I could withdraw the money, I did that and it was worse, the more money I put in I had to play
Automatic translation:
Public
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10 months ago
Dear enzo260400,
Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.
Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, we have no other choice since it seems to be a common practice for CBet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from CBet Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
