The player from Italy played with a bonus and his winnings were voided. We rejected the complaint because the player didn't respond to our messages and questions.
Fraudsters site! I believe they do not have aams permissions. If you deposit with the bonus you can forget about bonuses and deposits !! They fooled me 1000 euros. Embarrassing customer support. They copy and paste responses. There is only one who writes in Italian but does not even know what we are talking about, a certain Andrea. Fantozzian experience. STAY AWAY.
Dear Luigi,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We would really like to help you, but please, could you provide more information and details, so we can understand what the explanation for voiding your winnings might be?
Could you please specify the bonus that you have redeemed and played? You can post the link for the offer here. When you contacted the casino, did the support give you a particular reason for confiscating your winnings? Thank you in advance for your reply.
Best regards,
Kristina