HomeComplaintsCBet Casino - Player’s winnings were confiscated.

CBet Casino - Player’s winnings were confiscated.

Amount: €1,000

CBet Casino
Safety Index:Very low
Submitted: 30 Apr 2020 | Case closed : 18 May 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Italy played with a bonus and his winnings were voided. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago
Translation

Fraudsters site! I believe they do not have aams permissions. If you deposit with the bonus you can forget about bonuses and deposits !! They fooled me 1000 euros. Embarrassing customer support. They copy and paste responses. There is only one who writes in Italian but does not even know what we are talking about, a certain Andrea. Fantozzian experience. STAY AWAY.

Automatic translation:
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4 years ago

Dear Luigi,


Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We would really like to help you, but please, could you provide more information and details, so we can understand what the explanation for voiding your winnings might be? 


Could you please specify the bonus that you have redeemed and played? You can post the link for the offer here. When you contacted the casino, did the support give you a particular reason for confiscating your winnings? Thank you in advance for your reply.


Best regards,


Kristina


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4 years ago

Dear Luigi,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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