CBet Casino - Player's account has been deactivated after a large win.

Hello, I am writing to complain about the closure and deactivation of my account due to alleged anomalies. Yesterday, I placed a bet on Ades vs Zeus and I nearly won a maximum win. I withdrew and recharged and won half of another max win. When I went to check the withdrawal from my account, they had deactivated it. I don't know why as it was fully verified and everything was 100% legal and correct! The issue is that I had referrals as my family also plays. They permabanned me for no reason except winning. It is frankly embarrassing that if you win large amounts of money, they suspect you of being a hacker or something similar. I can't even create a new account with my email because I was entirely banned just for winning honestly. I hope this gets resolved and they return my account! Because it seems if you win repeatedly, they suspect something shady. What an anomaly, what a disgrace. I'm awaiting responses!

Dear eezeeferrel,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with CBet Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Please confirm if my understanding is correct that your account was banned because some of your family members also play in the same casino. Do they reside with you in the same household? Are they using the same IP address and possibly the same device to access their accounts?

Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

Veronika

Hello, yes we all play almost in my home with the same internet and sometimes on 2 computers at the same time, but each one has their account completely verified with documentation etc! We all use the same IP but each account is personal, in my case I won money without activating any bonus, I was about 2 years old and had some referrals like friends and family, and it is the first time that I won often since I had been losing a lot of money,!!!

Dear eezeeferrel,

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 10+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us. 

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach. 

Regrettably, we have no other choice since it seems to be a common practice for CBet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate. 

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from CBet Casino. I wish I could be of more help. 

The casino can reopen this complaint anytime.