CBet Casino

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Visitor

Public

7 months ago

OriginalTranslation

CBet.gg is not allowing me to withdraw my funds, despite the fact that I frequently use the site and have been satisfied with it until now. The issue I'm facing is as follows: two days ago, I made a deposit of approximately 300 usdt (240,00ARS$). I started by playing some slots for quite some time, and when I noticed that I was losing, I decided to move to Lightning Roulette. I had some luck with a few bets and managed to get up to 600,000ARS$. I was happy with that amount and decided to stop playing. However, when I attempted to withdraw my money, I was told I needed to place bets aggregating 1,490,000 ARS$ before I could do so. This requirement is completely illogical, as I don't have that kind of money available. I was informed by the support team that this is due to a casino rule called "TurnOver", which is intended to prevent money laundering or suspicious wagering. I find this extremely excessive, as I have provided all my personal information to the casino, and besides, I'm not involved in any suspicious betting – I simply had some lucky bets.

I have also been told the same thing by the Risk and Fraud Security department - that I need to place more bets. A few minutes ago, I was losing all my money, so I returned to roulette and managed to get back to the previously mentioned amount. When I checked how much more I needed to bet in order to withdraw, I found that the amount had inexplicably increased to nearly 2,000,000ARS$. This is incredibly frustrating as I've never experienced anything like this before. I've played on other sites like MyStake, Stake, 1XBet, etc., and I've never been forced to bet all, or several times more than my capital. I have included screenshots of what I was told. The security manager informed me that if I place low-risk bets, the amount I need to bet to withdraw will increase further. Today, I was ready to lose all my money and close my account. I placed a roulette bet of 134,000ARS$, which at that time represented approximately 40% of my balance, and I believe this is far from a "low-risk" wager, yet they once again increased the bet amount for my withdrawal. I feel scammed and extremely frustrated. I hope you can assist me with this issue. I have chat records with the support team available on request. Regards

Cbet.gg no me deja retirar mi dinero, utilizo la pagina frecuentemente ya que me gusta y estaba conforme hasta este momento. El problema es el siguiente: hacen dos días realice una recarga de 300 usdt (240,00ARS$) aproximadamente. Comencé jugando por un rato largo algunos slots, como venia perdiendo decidí ir a Lightning Roulette, donde tuve suerte con algunas jugadas y llegue a 600,000ARS$. Estaba conforme con ese monto y decidí retirarme. Al momento de retirarme veo que se me impone apostar 1,490,000 ARS$ para retirar mi dinero lo cual es ilógico ya que no dispongo de esa cantidad. Al hablar con el soporte me dicen que se debe a una medida que tiene el casino llamada ''TurnOver'' que es para evitar lavado de activos o apuestas sospechosas. Lo cual me parece exagerado ya que le he proporcionado al casino todos mis datos y además no realizo ninguna apuesta sospechosa, únicamente tuve suerte con la apuesta. Otra alegación del casino es que debo realizar apuestas arriesgadas, lo cual de por sí ya es arriesgado jugar a mi parecer.

Del soporte y de Seguridad Riesgos y fraudes me alegan lo mismo, que debo apostar. Hace unos minutos estaba perdiendo todo mi dinero fui a jugar a la ruleta nuevamente y volví al monto mencionado, al ir a ver cuanto me faltaba para poder retirar, el monto para poder retirar aumento a casi 2,000,000ARS$. Es realmente frustrante porque nunca me había pasado algo así he jugado en otras paginas como MyStake,Stake,1XBet,etc. y nunca se me ha obligado a apostar todo mi capital e incluso más. Adjunto imágenes de lo que me están diciendo. El gerente de seguridad me menciona que si realizo apuestas de bajo riesgo el monto vuelve a aumentar, hoy entre dispuesto a perder todo el dinero y retirarme de la pagina. Aposte en una bola de ruleta 134,000ARS$ lo cual para ese entonces representaba un 40% de mi balance aproximadamente y lo cual creo que es para nada de ''bajo riesgo'' y me aumentan nuevamente el monto para retirar. Es frustrante y me siento estafado. Espero puedan ayudarme, dispongo de chats con el soporte. Saludos

Automatic translation:

Public

Nick

Complaint Specialist

Public

7 months ago

Hello nachorodriguezsc,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with CBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

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nachorodriguezsc

Visitor

Public

7 months ago

OriginalTranslation

After insisting with the support for several days, I managed to make the withdrawal. Thank you very much for the help too. Greetings!

Automatic translation:

Public

Nick

Complaint Specialist

Public

6 months ago

Dear nachorodriguezsc,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru