CBet Casino - Player faces withdrawal issues due to increasing turnover requirements.

I am writing to bring to your attention a concerning issue I have encountered while attempting to withdraw my funds from my CBet account.

Initially, I intended to withdraw my funds, but I was informed about a new turnover rule that required me to place additional bets before being eligible for withdrawal. In compliance with this rule, I went ahead and played more, altering my bets and the games I participated in as instructed.

However, to my dismay, the situation has worsened. The initially required turnover amount seems to be constantly increasing, creating confusion and raising concerns about the legitimacy of the withdrawal process. I am now facing difficulties in understanding the rationale behind this ongoing increment.

I kindly request your prompt assistance in resolving this matter. I am eager to withdraw my funds and would appreciate clarity on the turnover requirement and the continuously changing amount.

My account has already been verified and I've never used a bonus.

Dear anarp333, 

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals and ever-increasing turnover requirements from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.  

Could you please forward a screenshot of your withdrawal request or the wagering requirements to veronika.l@casino.guru? Alternatively, you may post the screenshots here.

Thank you in advance for your cooperation and reply. 

Best regards, 

Veronika

Dear anarp333,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.