The player from Germany is dissatisfied with the withdrawal policy. The complaint was rejected because the player didn't respond to our messages and questions.
Cazimbo Casino - Player’s withdrawal has been delayed.
Amount: €4,000
Cazimbo Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
7 months ago
Public
Public
1 year ago
Translation
Hello,
Won €4000 at this casino.
According to their terms and conditions, you can apply for a maximum payment of €500 (VIP 1) per day and only open 3 requests at the same time.
Currently there is 1500,- in payment but it is even shown to me that I should cancel my payment (I sent you the picture)
3 days are given for processing each payment, then wait another 3 days.
If I understand correctly, it may take 4-5 weeks to receive the full amount.
I don't find this stalling tactic fair, I can't make a new payout until one of the three pending is processed.
No documents have been requested so far.
I played without a bonus.
Automatic translation:
Public
Public
1 year ago
Dear Baron_von_Brenden,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
I also checked the casino's withdrawal policy and it seems that withdrawal limits are influenced by the VIP level:
Unfortunately, this is not something we could influence.
Do I understand correctly based on the screenshots you have attached to this complaitn that you currently have 3 pending withdrawals - one from October 15 and the last one from October 17?
Thank you in advance for your reply.
Best regards,
Kristina
Public
Public
1 year ago
Translation
Hello Kristina,
Yes, that's right, but I read it in the terms and conditions that the next payout will only be processed 3 days after the last payout at the earliest, we assume a processing time of 5 working days per payout (according to support because there are many payout requests). that would be a maximum of 2000,- € in one month.
So I would have to wait 8 weeks to get the full amount.
I wonder how the maximum amount of €7500 per month is supposed to come about.
Can we continue the case until I have received the entire €4000?
Edited
Automatic translation:
Public
Public
1 year ago
Thank you for your reply, Baron_von_Brenden. Could you please advise if the casino has already processed any of your withdrawal requests?
Public
Public
1 year ago
Translation
Hello,
meanwhile 1500,- € have been paid out,
I haven't had to submit any documents yet.
So far, no documents have been requested.
Can we leave this case open Until I get all the money?
Greeting
Automatic translation:
Public
Public
1 year ago
Sure, I will keep this complaint opened until your confirmation that all withdrawals have been successful. Please let me know as soon as you receive the last payment.
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