The player from Germany requested a withdrawal 2 weeks ago, but he still hasn’t received his winnings. We ended up closing the complaint as ‘unresolved’ because the casino failed to reply.
Casollo Casino - Player’s withdrawal has been delayed.
Black points: 28
Amount: €190
Casollo Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.4
Casollo Casino has a Safety Index of 2.4, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
3 years ago
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3 years ago
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I had two small payouts at the Casollo, a few months ago. Now I thought with this small payment it would work without further ado, because it has already been paid out and can no longer be due to the KYC. Now I've been waiting for exactly 2 weeks, nothing is moving, I don't get an answer anywhere, neither by email nor sufficiently in the chat. In the chat there is almost always Aleksandro, who is supposedly only responsible for the technology ?! Wonder what that should be, he basically refers to the email address info@casollo.com, I've used this email several times, no answer. ; You don't even get a payment confirmation, as is usual and every casino does it! By the way, with the first small payment, it took almost 6 weeks! At that time I had also found a license from Curacua, today I can't find it anymore, because I am of the opinion that these machinations must be stopped immediately! I am still looking for the possibility of a closed supervisory authority to make this casino finally sometimes notice that dishonesty has no right to exist! Who will help. Such casinos have to close and never have the opportunity to reopen. They cheat retirees in particular, that's a big deal! I can only advise, just as it is already done here, take the hands of Casollo Casino, absolutely !!!
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3 years ago
Dear Alf,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Do I understand correctly that you’ve made successful withdrawals before? Could you please indicate whether your account has been verified or not?
What is the status of your current withdrawal, please – is it pending or processed?
Would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru?
Looking forward to hearing from you.
Best regards,
Kristina
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3 years ago
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Hello Christina, yes I just checked again, yes I actually had a total of 4 small payouts at Casollo, the last payout was May 22nd, 2020 with 200.00 dollars. before that 270.00, 200.00 and 100.00. I was lucky enough to chat with a woman, not with Aleksandro (because he is supposedly only responsible for the technology) and she always passed it on to the finance department, so that ultimately the payouts came. But all of them took an incredibly long time - even 6 weeks! That's the only reason I played again.
The casino doesn't even think it's necessary to confirm a withdrawal request, every other casino does! Chatting usually doesn't make sense, it's almost always Aleksandro's turn, who is supposedly only responsible for the technology. At that time I had also seen a sign for an alleged license from Curacua, I never saw this again, apparently this casino has no license either. Mans plays in this casino, no matter when, basically with a 200 and 250% bonus. I seem to belong to the players because of my choice of games and perseverance, who then actually have the luck to win something. The colleague of cAlexandro advised me never to withdraw more than 400.00 because there would be difficulties with the payment.
But now to the status: I withdrew the payment yesterday, for security reasons I withdrew another 10.00 from my standard account with my credit card and won another 100.00. Then I applied for another 300.00 to be paid out! I then immediately sent the credit card front and back to Casollo at the same time, so that it doesn't mean that no verification is possible. As always, I did not receive a confirmation of the withdrawal request. I will never use this casino again, it is too unsafe and dubious for me! Thanks for your effort. I will inform you of the intermediate result! mfg AF
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3 years ago
Alf, thank you very much for your reply. It can take some time to process the withdrawal (and especially now, during the holiday season). Let's give it a few more days, and if there is no development, we will intervene. Please keep us informed, and let us know if there is anything new.
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3 years ago
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Ok, I think that's good. So I will still wait, especially since there is also a new application coming soon. But there is still no written response from Casollo Casino, despite repeated cover letters. There is simply no answer (for every other casino, it is a matter of course to confirm the withdrawal request, at Casollo never, there is no reaction at this casino!)
I have also turned to Casollocasino with the Gamble emblem below as a recommendation, they have told me that there is no connection to this casino, so Gamble is also advertised here without a permit. Gamble wants to take action now.
My assumption is very justified, there is probably no license for Casollo Casino!
So I'll wait and get back to you!
Greetings AF
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3 years ago
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Additional comments from Alf:
"My payment request has been with Casollo for more than 4 weeks. There is not even a confirmation that I would like to have the money paid out. No response to emails. Instead, daily advertising emails that you get a 200 to 250% bonus several times a day, that Several times a day! The chat, mostly an Aleksandro, supposedly can't help, it's supposedly only responsible for the technology.
The seal of Curacua License is no longer there, just the address for the alleged license, no license number, only alleged recommendations by Gamle, Ask etc, but no longer a license! I guess the casino is no longer approved!
When the seal was still there about half a year ago, I also received 34 kline payouts for a very long time, now it looks bad, acceptance casino has no license! I would be happy to get help and absolutely advise against trying again at Casollo Casino. Hands off Casollo Casino "
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3 years ago
Thank you very much Alf for your cooperation so far. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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3 years ago
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I hope you will get on there and first of all thank you. mfg AF
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3 years ago
Hi Alf,
I looked at your case and understand the situation. I will contact the casino and see if I can help. I have to warn you though that the casino usually doesn't react to complaints published on our website. I would like to invite Casollo Casino to the conversation to participate in the resolution of this complaint.
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3 years ago
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Thank you very much for now, just warn, because Casollo may not react, you don't need to, because unfortunately, it looks like this casino doesn't react any more. Maybe only the chat, but there is 100% an Aleksandro who then says "I'm only responsible for the technology"
I wish you could actually help me!
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3 years ago
We would like to ask Casollo Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.
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3 years ago
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Hi Peter, very well meant, just I think that makes no sense, This Casollo Casino just like 4Dreams, 1A Casino, Jokerino, Crown all no longer have a license from Curacua, there are players in all casinos who have to get money. I can no longer access the chat either because it was blocked for me for two days. Still, I'll wait here, but at the same time I'll try to write to all the software operators for these casinos and try to stop them serving such casinos. More cheating is not possible! Because Casollo advertises with a first degree of cheek with 250 daily % Bonus, which is actually available several times a day! This is first degree fraud and I can't understand that you can't do anything against this casino? For my part, I will do everything I can to finally make this casino disappear from the Internet and I will get legal help. All the casinos mentioned here are fraudsters of the first degree, the same game is played with the others mentioned here, because the same management, no reply to emails, chat not responsible, no payment request confirmation. no license! More cheating is not possible
One should organize a mass lawsuit. and inform the internet police! Thank you for the effort!
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3 years ago
Hi Alf,
You are right that the casinos have a very bad rating. That is why we offer this service to help players to decide where to play and where not to play. I always recommend players to take a moment and read the review of the chosen casino before they register and deposit money. We'll let the timer finish and, in case that the casino doesn't reply, we'll mark the case "unresolved". In this situation, it's practically the only thing we can do.
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3 years ago
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Unfortunately, that's all you can do to ask the casino to respond. That is well-intentioned, only that practically does not help anyone who has unfortunately fallen for such Caisnos. They have now blocked me in the chat too !!! So I can't even reach the chat myself, Mr. Aleksandro, who knowingly takes part in all the fraud. I ask myself in all seriousness, surely it cannot be that casinos are allowed to exist without a license and without paying out a profit? Surely there has to be a way to have this blocked? Nobody has the courage to join forces and possibly to bring a class action against such casinos. I now know several of them who do not have a license but advertise with unbelievable daily bonuses! Aren't there any lawyers who specialize in this kind of thing and are actually waiting to be allowed to take such cases? They are looking for fraudsters everywhere else, etc. Why not dubious casinos?
So I'll wait the days here, and then, and I swear, I will try everything that is possible (I've already found a lot) to break this dubious casino, I'll start with Casollo! Cheating poor people and pensioners, they are real bastards in my eyes!
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3 years ago
Hi Alf,
Since we don't operate the casinos, we can't force them to play the players or close them either. That is the reason why we publish the reviews where every player can read about the good and the bad about each casino. The casino didn't react to the complaint, so it will become "unresolved" and saved on our website for anyone to read. I'm afraid, that's all I can do for you in this case. I can only recommend you to read a casino's review before you register and deposit your money to avoid this kind of trouble. I wish I could be of more help.
Best regards,
Peter
