The player from Netherlands had his requested withdrawal pending for three months. We closed the complaint as ‘unresolved’ because the casino failed to reply.
Casollo Casino - Player’s withdrawal has been delayed.
Black points: 47
Amount: €400
Casollo Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
3 years ago
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3 years ago
Dear Anton,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I remember from your previous complaint related to the same casino that your account has been verified successfully in the past and you have also received payments previously.
We will contact the casino and ask for their assistance in resolving this issue, but, before we do so, could you please forward your cashier’s history to petronela.k@casino.guru? Which payment method you have opted for this time? Do I understand correctly that you have accumulated your winnings from a No Deposit bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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3 years ago
Well ,its by skrill the depo and it was an match cq depo bonus. An cashierhistory is not possible from this site.(mobile)
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3 years ago
Thank you very much, Anton, for your reply. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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3 years ago
Hello Anton!
My name is Martin, I will take care of your complaint. I would like to invite Casollo Casino into this conversation to participate in the resolution of this complaint.
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3 years ago
We would like to ask the Casollo Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will negatively affect it's rating.
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3 years ago
I regret to inform that since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will affect the casino's rating on Casino Guru in a negative way.
I sincerely hope that you won't come across problem like this ever again.
Casino can reopen this complaint any time.
