Casobet Casino - Player has been accused of playing a restricted game.

i met all bonus requirements but i played crazy time which they allow, if you lose they keep your moey if you win they state in terms its not on bonus requirements.

BUT Crazy time is listed only under restricted SLOTS not live casino

Slot games excluded from the rollover requirement of a bonus: All Bgaming Games, All Jackpot Games, All Megaways Games, All Xways and Xnudge games, 20 Super Stars, 7 Days Anotherland, 7 Fruits, 88 Bingo 88, 88 Golden 88, Action, Africa, Anotherland, Bank Robbers, Beauty And The Beast, Blue Beard, Bonus of Maya, Carousel, Caterpillars, Crazy Nuts, Double Crazy Nuts, Dracula Riches, Drago - Jewels of Fortune, Elusive Gonzales, Escape From Alcatraz, Frog Creek, Golden Bucks, Golden Lemon, Golden Lemon Deluxe, Green Grocery, Halloween, Highway Stars, Jewels, Jingle Bels, Just A Bingo, Local Pub, Love Magic, Lucky Drink, Lucky Drink In Egypt, MWA, Marswood Party, Maya Mystery, Mix Fruits, Monkey Jackpot, Monsters, Neon Bar, Ocean Bed, Piggy Bank, Prehistoric Story, Princess Of Swamp, Sea Dogs Story, Sevens, Spanish Armada, Super Sevens, Super Sevens Happy Wheel, The Ghost Walks, The Moneymania, The Smart Rabbit, The Wildlife, The Wildlife 2, Win Shot, 15 Dragon Pearls, Viking's Gods Gold, Wild 888, Thunder Zeus, Supreme Fortune, Star Gems, Sky Gems 5 Wilds, Shen Long MiBao, Secret Of Nefertiti, Secret of Nefertiti 2, Poisoned Apple, Poisoned Apple 2, Patrick's Pub, Tiger Stone, Monkey Money, Lucky Xmas, Halloween Witch, Sun Of Egypt 2, 12 Animals, 15 Golden Eggs, 777 Gems, 777 Gems: Respin, 88 Dragon, 88 Wild Dragon, African Spirit, Age of Caesar, Christmas Charm, Dragon Pearls: Hold & Win, Fortune Multiplier, Fruiterra Fortune, Fu Cai Shen, God's Temple, God's Temple Deluxe, Goddess of the Moon, Solar Queen, Solar Temple, Solar King, Book of Gold: Double Chance, Reels Of Wealth, Faerie Spells, Carnaval Forever, Viking Voyage, Yak Yeti and Roll, The Dog House, Greek Gods, 5 Lions, 5 Lions Gold, Safari King, Tree of Riches, Sakura Fortune, Greek Gods, The Three Musketeers, Mysterious, Big Bad Wolf, Release the Kraken, Golden Beauty, Bronco Spirit, Panda Gold 10 000, Hot Safari 50 000, 7 Piggies 5 000, Star Bounty, Joker’s Jewels, Hercules and Pegasus, John Hunter and the Book of Tut, Dragon Fall, Fruit Party, Gaelic Gold, Jewel Strike, Chicago, Sweet Bonanza, Sweet Bonanza Xmas, Wild West Gold, Beat the Beast: Griffin´s Gold, Book of Sun: Choice, Book of Sun: Multichance, Book of Sun, Buddha Fortune, Farm Ville 2, Alchemy Book, Pyramid Joker Poker, Pyramid Aces And Faces, Pyramid Bonus Deluxe, Pyramid Bonus Poker, Pyramid Deuces Wild, Pyramid Double Bonus, Pyramid Double Jackpot, Pyramid Jacks Or Better, Pontoon, Pirate 21, Pai Gow, Red Dog, Dr. Jekyll & Mr. Hyde, Max Quest Wrath of Ra, Pinocchio, The Golden Owl of Athena, Spring Tails, Spinfinity Man, Split Way Royal, Sugar Pop, Sugar Pop 2, Queen of Gold, Jade Butterfly, Skulls UP!, 1429 Uncharted Seas, At The Copa, Rome: Caesar’s Glory, Fruit Bat Crazy, After Night Falls, Slots Angels, 7th Heaven, Ned and His Friends, Magical Wolf, True Illusions, Sin City Nights, The True Sheriff, Lucky Dolphin, Dragon Horn, Buffalo Power: Hold and Win, Chilli Fiesta, Moon Sisters, King Kong Cash, Legend of Cleaopatra, Primal Hunt, Bison Trail, Cash Bandits 2, Jackpot Lab, Puppy Love Plus, Firedrake's Fortune, Treasure Room, Great Panda, Wild Booster, Crazy Time, Zeppelin, Baccarat Pro (Platipus), Baccarat VIP (Platipus), Baccarat Mini (Platipus), 21 Burn Blackjack (Betsoft), Poker3 Heads Up Hold'em (Betsoft), American Blackjack (Betsoft), Vip European Roulette (Betsoft), Super 7 Blackjack (Betsoft), Poker (Betsoft), Casino Hold`em (Betsoft), European Roulette (Betsoft), Three Card Rummy (Betsoft), Triple Edge Poker (Betsoft), Three Card Poker (Betsoft), Who Spun It (Betsoft), Zoom Roulette (Betsoft), Blackjack (Playson), Blackjack Classic (One Touch), Blackjack Classic Perfect Pairs (One Touch), Russian Poker (One Touch), European Roulette (Belatra), European Roulette (Tomhorn), American Roulette (Belatra), Multihand Blackjack (Pragmatic Play), AndarBahar (Ezugi), Super Sic BO (Evolution). Playing these games will cause that all the bets at those games will not be counted towards bonus wagering requirement and all the winnings generated from and after restricted games will be forfeited. Other Games may be excluded from time to time.

Dear chrisponty,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We believe that restricted games should be blocked, and this rule enforced at software level, i.e., that the casino's software or website shouldn't let players place bets on the games that are not allowed to be played.

Could you please forward your game history along with any relevant communication to petronela.k@casino.guru?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear chrisponty,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.