Marsbet Casino Review

The player from Brazil reported continual document rejections for account verification. Once the documents were finally accepted, his winnings disappeared, and his attempts to communicate with the casino were blocked.

The player from Brazil had reported that his balance was locked and he had been unable to make any withdrawals, as each request was met with an insufficient balance message. However, upon further discussion, the player realized he had overlooked a bonus wagering requirement. Acknowledging his mistake, he had expressed satisfaction with Marsbet Casino and confirmed that everything was in order. Consequently, we rejected the complaint as unjustified.

The player from Brazil had claimed that after accepting a bonus and fulfilling its high rollover requirements, Marsbet Casino demanded extensive personal documents and later accused her of having multiple accounts. The casino had confiscated her winnings and retained her documents. The player denied having multiple accounts and stated that no evidence of such was provided by the casino. Despite our efforts to assist, the player did not respond to our follow-up inquiries, which resulted in the complaint being rejected due to a lack of further information.

The player from Brazil had his withdrawal request denied after he was accused of having multiple accounts, despite having set up only one. He had previously won a bonus and the withdrawal had initially been confirmed but was later denied. He was concerned about the security of his submitted documents. The Complaints Team had reached out to the casino for clarification and evidence. After reviewing the provided evidence, they concluded that the player had breached the casino's terms and conditions by having multiple accounts and abusing bonuses. Therefore, the complaint was closed as unjustified.

The player from Spain had won 390 euros at Marsbet Casino but the account got blocked during the verification process. The casino had accused the player of fraud without presenting any evidence and had yet to release the winnings. The player had claimed that the winnings were accumulated from slots without an active bonus. The Complaints Team had contacted the casino for clarification. After reviewing the evidence provided by the casino, which indicated the player had multiple accounts using forged documents, the Complaints Team concluded that the casino's actions had been justified. The player's complaint was subsequently rejected.

The player from the US had been denied their right to play at Marsbet Casino and withdraw the deposited funds of 1,679 Euros. Despite the account having been successfully verified, Marsbet insisted on requiring the player to first wager the deposit on sports before any withdrawal was made. The player's account access remained unrestricted, and they had been unable to play since registering on January 09, 2023. We had attempted to communicate with Marsbet Casino multiple times to resolve the matter, but the casino stopped responding. As a result, we marked the complaint as 'unresolved', potentially affecting the casino's rating. We advised the player to contact the Gaming Curacao Authority for further assistance.

The player 'deanado749' made deposit, played with a bonus, and after the game he wanted to withdraw the winnings. However, his request was canceled, the casino voided his winnings, leaving only the deposit amount on his account. The player aggreed that he may have violated something when playing with the bonus. He won a prize that he wanted to withdraw, but again the casino cancelled withdrawal and confiscated his winnings. The reason for the cancellation of the withdrawal of funds were reffering to technical problems. No information from then on.

The layer 'RAHUL1546' created an account and won. He requested withdrawal and the casino asked him to verify his account. After uploading all of his documents, it stayed in pending status, and his documents were not approved. His account had been verified once, but this time, the casino deactivated his account. No information from then on.

The player from Germany is struggling to withdraw over €500 after wagering a deposit and bonus. Although all verification methods were approved, the player cannot withdraw through Ethereum or any alternative method, including Neteller, Skrill, and Payz. Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player from Brazil has been attempting to withdraw winnings for five days, but the casino's support has not resolved the issue. The player stopped responding to our questions and comments, so we rejected the complaint.