Marsbet Casino - Player's verification request is causing issues.

The issue is that I was already verified a long time ago, and they asked for verification again. I tried to send the photos and documents, but I sent them incorrectly because as soon as you choose the photos from the gallery, they get submitted directly. There is no option to review or decline in case of an error.

Dear raulbackes5,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly.

• Could you please list which documents you have already provided and when exactly did you send the last one?
• Do I understand correctly that instead of a valid photo of a document you submitted an unrelated picture from your phone?
• Were you able to contact the casino and explain the situation?
• Were you advised of any alternative ways of submitting documents for verification by casino support?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas