HomeComplaintsCasinoStriker - Player Dissatisfied with Casino's Win Limit.

CasinoStriker - Player Dissatisfied with Casino's Win Limit.

Amount: A$400

CasinoStriker
Safety Index:Below average
Submitted: 21 Oct 2023 | Case closed : 06 Nov 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Albania had raised a complaint about a maximum win limit imposed and subsequent deduction of his winnings at an online casino. Despite our requests for additional information to understand and resolve the issue, the player had not responded.

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1 year ago

Fake fake, you can win max 20 euro rest will be deduction, worst casino i heve ever seen!!!

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1 year ago

Dear Shikh,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with CasinoStriker. I’m afraid I will need more information regarding your problem. Please could you elaborate?

Do I understand correctly you played with a bonus in the casino? Do I understand correctly your winnings were reduced? Did the casino inform you about the maximum limitation in any way?

I will be waiting for your reply patiently.

Best regards,

Tomas

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1 year ago

Dear Shikh,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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