The player from Australia has experienced a technical glitch while playing roulette. As the player has closed his account, we ended up rejecting this case.
Casinonic - Player has experienced technical glitch.
Amount: A$1,080
Casinonic
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.3
Casinonic has a Safety Index of 9.3, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
9 months ago
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4 years ago
I was putting bets on roullette and on a bad run of about 5 losses in a row roughly 145 dollars a spin. So i bet 166 dollars one a spin and put 30 dollars on number 30 with plenty of time left. Then as the ball was spinning it booted me out. When i went on live chat they said the bet limit was exceeded by about 6 dollars there wss no understabding nothing. To me they should clearly say on the site what the limits are not after the fact i still couldnt find it in writing anywere. Number 30 came out that spin So instead of winning 1080 dollars i got zero and my other number came out in the next spin. So it accepted all my losing bets of around 650 dollars but rejected my one winning bet at the last second... Verification of account was very hard too. I definetely wouldnt trust this site at all. I closed my account and would never play again on there.
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4 years ago
Dear Clinton,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem but I’m afraid, since you have closed your account, there is not much we can do for you.
I can only recommend sharing your experience on our Forum https://casino.guru/forum, where it will be accessible and visible for more players.
Please do not hesitate to contact me if there’s anything else, I could do for you in this matter, otherwise I will be forced to reject your complaint. Thank you for your understanding.
Best regards,
Petronela
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4 years ago
Dear Clinton,
We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.
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4 years ago
Well obviously i wouldnt keep the account open after that experiemce right....
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4 years ago
Once again, I’m sorry to hear about your negative experience. Since you have closed your account, I’m afraid, there is not much we could do for you. I’m very sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. I will reject this complaint now. Thank you for your understanding.
