The player from Colombia faced difficulties withdrawing 370 euros despite having met the wagering requirements and completed verification over 5 months prior. Although there were no active bonuses, the casino cited system issues for the delay, which lasted over a week. Additional information was requested from the player to better understand the situation. The player confirmed past successful withdrawals and mentioned the available payment methods. The issue was eventually resolved, and the player successfully withdrew his winnings.
Casinoin - Player’s withdrawal delayed due to system issues.
Amount: €370
Casinoin
Safety Index:HighSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
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1 month ago
Translation
I'm having trouble withdrawing my 370 euros. I have already met the wagering requirement for the deposited amount, and my deposit verification as well as my personal data verification were completed over 5 months ago. I do not have any active bonuses, yet they keep telling me there are system issues. They've been giving me this response for a week now. Attached is my conversation with them.
Automatic translation:
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1 month ago
Hello juan123321,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casinoin. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Which payments methods are available for you in the casino? Non of them works or you tried only the preferred one? Do I understand it correctly that the issue has been ongoing for a week? Did you ever process a withdrawal from the casino in the past?
Looking forward to your answer.
Regards,
Nick
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1 month ago
Translation
And I have processed withdrawals on numerous occasions, I have enabled the jetton wallet and netteler method and none of them work for me, I have had the verified account for approximately 5 months
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1 month ago
Translation
I was now able to withdraw my winnings, thank you very much
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1 month ago
Dear juan123321,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
