The player's complaint had been temporarily closed by us, pending the decision of Curacao Gaming, the regulator. We had assured the player that his complaint would be automatically reopened in three months and that we would update the final verdict based on the regulator's decision. We had also asked the player to contact us as soon as he received a response from Curacao Gaming.
Casinoin - Player's account blocked and partial refund given.
Amount: $18,600
Casinoin
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 months ago
