The player from Russia deposited 50,000 USDT. After a month he decided to play, however, his account was blocked for KYC verification, despite providing documents, the account has remained blocked for playing so the player requested a withdrawal. So far, he has only received 31,400 USDT, with the casino attributing the delay to technical issues. We contacted the casino and concluded that there might have been reasons to block the player's account, but we recommended the player to turn to Gaming Curacao and submit a complaint to them, since the licencing authprity has more tools to help players. The complaint was closed until there's an update from Gaming Curacao.
Casinoin - Player's account blocked and partial refund given.
Amount: $18,600
Casinoin
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Unresolved
Our verdict
Waiting for decision of regulator
UNRESOLVED
Case summary
1 month ago
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