Casinoin - Player experiences repeated withdrawal cancellations and suspicious casino practices.

Good evening, I have been trying to make a withdrawal for three days and it keeps getting cancelled. I have alerted them, and they have forwarded it to their specialists and they have escalated my case. They reminded me that it might take up to 5 business days to get it resolved. Each day I try to make a withdrawal, but it always gets cancelled. According to the reviews I read afterwards, unfortunately, I found that many others have experienced the same thing. I don't know if they ever received their money back, or if this tactic they use for alleged technical problems is designed to make you lose it. Transactions via blockchain are instantly lodged... just as I deposited and they saw it instantly, withdrawals should be performed in the same way. Also, something that caused me intense anxiety about the integrity of Casinoin is that they do not mention anywhere on the website their operating license. Also, their Terms of Use do not mention the casino's business name or license at all, referring to it as a 'company.' From a legal perspective, these terms are not valid... Their website has no license, and I think they operate without regulation and without being checked by anyone. Hence, I don't see how an 8/10 rating applies when the basic prerequisites for security and user protection are not met. I don't know if the whole delay is another coincidence or a sign that they are fraudsters. I await your comments and possibly some assistance on this matter.

Dear Liakos,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

I will have to wait... Also correct that the amount is 16.0672 BNB that is about €3200 and not €16. I will inform you. Also really check if it has a license from Caracuao. It's nowhere on the website.

Hello Liakos,

Have there been any developments since our last conversation, please? 

If you'd like to verify the license validity, you can find it located at the bottom of the casino's webpage.

Good Evening. The link you referred to Casinoin.cc. I'm sending you the screenshot, so you can see what I mean.

Regarding the withdrawals, I have received 60% in installments because they have a limit of €500. Most of the time I was facing system problem. Then they told me to deposit 50 Usdt to transfer the money from BNB to Usdt and withdraw from there. Then they asked me for kyc verification, then I had problems in the system again. In general there are always problems when it comes to withdrawals... I still have €1150 to withdraw while we are already dealing with 13 days from the first withdrawal request and the first problems to be able to get 100%.

It also refers to the advantages of the casino high withdrawal limits. It does not apply in any case. You can make withdrawals with a limit of €500, the first of which has no fees. And from there on you can cumulatively make up to €2000 per day but with 5% fees. That is, if you want to withdraw 2000€ you will have to withdraw 4 times from 500€ in the last 3 you will be charged a commission of 5%. That is, you will get from €2000 to €1925. Commission 75€!!!! Of course if you manage to make the first withdrawal it will be a feat because the chances of it being rejected for some reason are huge!! I don't know if you as an experienced group consider these to be normal and if so is it worth 8/10?

Good Evening. Today I succeeded and withdrew the remaining amount. Whenever the matter ended.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Liakos, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru