The player from Germany is inquiring about casino website accessibility. Player’s complaint has been resolved successfully.
Casinoin - Casino website seems to be offline.
Amount: ??
Casinoin
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Translation
Hello CasinoGuru,
the casino no longer exists. Overnight website disappeared to keep all bankrolls. It's frightening to find anonymous casinos in 1st place.
Automatic translation:
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3 years ago
Dear Janosch,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have tried to access the website with a German VPN (Virtual Private Network) and I experienced the same difficulties (please see below). I contacted the casino representative and as soon as I receive any reply, I will inform you. I will set the timer for 7 days and if the issue continues next week, we will determine how to proceed.
Are there any funds being held by the casino in your account?
Please let me know if there is any update and I promise to do the same. Looking forward to hearing from you.
Best regards,
Petronela
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3 years ago
Translation
Hello Petronela,
Many thanks for the quick processing. Up to date at my complaint was simply rejected, I may myself but first contact the casino connected to what I, too would like to do if I have any contact possibilities 🙂
To be honest, I don't know what my current balance is. I think I registered in November after the German LiveCasino ban came into force in October for potential license applicants next summer.
Say Casinoin implemented the new regulations too late in principle because they accepted players from Germany until January, so it should actually be difficult for them to participate in the licensing process at all.
It currently looks in such a way that probably only German players can no longer access their accounts. Thus, no debiting of remaining credit is possible. Furthermore, I am not aware of the fact that the casino transfers remaining credit on its own. This procedure would also not be common in the industry.
I still have accounts at other live casinos that were also affected by the ban, but there I was still able to access and debit my account or at least continue to play slots.
A short statement from Casinoin would be important to me, because I will certainly not be the only German player there who is at a loss. I also want to know how much my balance is. If it's less than 10 €, it's free, if more, please put it back in my EcoPayz wallet.
Best regards,
Janosch
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3 years ago
Thank you very much, Janosch, for your reply. As I mentioned earlier, I have contacted the casino representative and received a link available for the German players: https://casinoinonline.com/
Please let me know if it works. I will be waiting for your confirmation patiently.
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3 years ago
Translation
Thank you very much Petronela, the link works, my login too. I have full access to my entire account and all game offers.
You helped me a lot. And I also welcome the solution from the casino for German players with the new domain link.
The complaint can now be closed and there is no reason to award negative points for the casino, as my experiences have been consistently positive. Perhaps the link for German players can be linked to their review.
Many thanks to Petronela and the entire CasinoGuru team
best regards
Janosch
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3 years ago
Great news. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Janosch, for your confirmation and kind words. Please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
PS: our team is working on fixing the links for the German players.
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