The player from Canada claimed that CasinoBit had blocked his account, allegedly due to multiple accounts. He had deposited a total of $300 and was unable to withdraw this amount. The casino ceased communication after confirming the player's documents. We attempted to investigate the case, but due to the player's lack of response to our inquiries, we were unable to proceed further. The complaint was rejected due to this lack of communication.
CasinoBit.io - Player's account has been blocked and can't withdraw.
Amount: 575 ₮
CasinoBit.io
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
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2 months ago
This is a scam casino, never play here, they will take all your money!!! Casinobit blocked my account allegedly for multiaccounts, but that's a lie! I only had 1 account. They don't even want to pay me my deposit
I have made deposits in the amount of $300, but they don't want to withdraw even that money!
I sent them my documents to get my deposit back, but they stopped responding to me!
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2 months ago
Dear zazambazaza,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours or using your email address?
- Were your winnings accumulated with or without an active bonus?
- Was your account previously verified?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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2 months ago
Dear zazambazaza,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 month ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
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