Casino Universe - Player complains that he didn’t win anything.

Once again, this is a casino that I cannot recommend. Over 400 Euros spent with zero winnings. No payouts, regardless of where from, only absolute minimal wins. No responses to emails or support queries...nothing. I will do everything I can to prevent them from deceiving more people. And another thing folks, you should spread the word through social media because that's where you're going to reach them, and the authorities will become aware of this. I have already brought down several like this!

Dear sausack1111,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP).

If you possess additional information that could support our case, kindly send it to me. To address the casino regarding their RTP (Return to Player), having the complete game history of the player is the most effective approach. Please send it to petronela.k@casino.guru as soon as possible.

Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

Yes hello. You do not need to do anything. I can only shake my head at her answer.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.