Casino Royal Club - Player’s withdrawal has been delayed.

This Rival asked me to return to play in 2018. All was good payouts were ok and then they delayed. I have now been waiting since December of 2019. I did not ask to lock me out and requested to reopen and no luck. Very little communication.

Dear Staple,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please specify which payment method you have opted for to withdraw your winnings? If there’s any relevant communication, please forward it to petronela.k@casino.guru. Could you please clarify why your account has been closed previously? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thanks for your help and all withdrawals are bitcoin. I actually was closing another rival account and then I discovered that this casino was also locked out. I assumed that they ma have been sister casinos and same management. Since my self exclusion, I reopened the original casino I closed (crazyluck casino), but casino royal does not honer my email request to opening my account back up so I could possible chat.

Thank you very much Staple for providing all the necessary information. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Staple.

Thank you very much for sharing your negative experience with the Casino. We will now try to get in touch with them.

Please, be aware that we may unsuccessful in establishing of communication line with the casino since they have a very bad reputation on our website.

Not holding my breath. Thanks

We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I received my winnings yesterday. Please update my posts.

Dear Staple,

thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system.

Best regards, Jozef

Casino.Guru