Casino Rocket - Player’s struggling to complete the account verification.

Hi I have been trying to contact customer support in order to get documents verified and my withdrawal approved but they are impossible to get a hold of. Can someone help me please

Dear Aislinn,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been advised what specifically seems to be a problem in verifying your account? How many days ago you have requested a withdrawal and apply for the account verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi they have now accepted my verification documents however they informed me I will only be able to withdrawn my funds via bank transfer. I will keep you updated to see if I receive the funds. Thanks

Thank you very much, Aislinn. I will be waiting for an update patiently.

Hello Aislinn,

Have there been any developments since our last conversation?

Hello they released the funds just to

make players aware they will Only release funds if the amount is greater than 200 euro

As the issue has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Aislinn, for your cooperation and confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru