Casino Purple - The player's withdrawal is delayed.

Hello, I want to post these thieves so that others don't get fooled too, this is the first time it's happened to me and generally I'm careful not to go anywhere, but not on this one unfortunately . So to sum up, I go to the "purple casino" site where I deposit 100 euros with an attractive 200% welcome bonus offer. Already 1st surprise, after having deposited I do not have the 200 euros in +. I said to myself that maybe I had forgotten to tick the box, but it seemed very curious to me since I was sure I had done it, in short I wanted to go ask for it in the live chat, but the 2nd surprise , they do not have any ! Very curious again, and at this moment, I feel the sleeve arrived at 1000 km. I send an email or I have no response in 2 days. I decide to play the 100 eu, I go up to 200 eu and decide to cashout. 5 days later, a brief message to tell me that it is canceled and that it is necessary to cashout 250 euros minimum lol. Ok, I play and manage to reach this amount, I cash out so 250 eu, but it's been 13 days that it's been pending, nothing happens, I've sent messages by email, no one answers such point that I wonder if this email address exists. So AVOID THIS SCAMMER SITE, unless you love giving your money to thieves. Peace.

Hello costelo,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casino Purple. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello Nick, in fact since on their site there is no section where documents are filed (another thing among so many other abnormal ones), I asked them by email or sent them, again having no response and being sure it's a scam, I didn't give it to them without at least getting a response from them.

My money should have been with a bonus (100eu +200, it was 200%), but I never saw a penny from the bonus, so it's real money.

I was never able to speak with them, they never answered me, the only email received was to tell me that the minimum withdrawal was 250, I only had 200, then I went up to 250, but there is absolute silence.

This is the only message I got from them..

Hello costelo,

Seems strange that they did not request any documents yet to verify. I believe that you probably won't be able to process the withdrawal without finishing the verification process. When was the last time you contacted the casino?

Maybe it would worth a try to submit them your verification documents to their e-mail before even they would ask for it.

If there won't be any update until the end of this week, we will definitely try to intervene.

Hello Nick , there is no section for their given. When we send them a message on their email, they sent you back as if the connection could not be made. I repeat, I have never had a single response from them. I am in parallel with another forum also to be able to put pressure on them, but everything is very complicated since they have no live chat, email address that does not work, no telephone number etc. I will probably never see that money again.

Thank you costelo for all the information. I will now forward your complaint to my colleague Tomas who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

No problem , ty nick .

Hello costelo,

I will assist you with the complaint from now on. I will contact the casino representative in order to get more information and to help you the best I can. Hopefully, we'll receive a reply soon.

Hi thomas , thanks a lot ! 🙂

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Ok tomas , ty a lot !

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Ty tomas , I will never see this money again, but why do you keep this scammers with a reputation of 5.1 when it is a huge scam that obviously should have the minimum rating. It can push people to play it when they will never see 1 euro of their money again. It would be really good for the gaming community if it could be lowered as soon as possible.

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Ok tomas, you 😉

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear costelo,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.