The player from the United States faced a 7-week delay in withdrawing $50 won from free spins. Despite numerous emails and sending four verification forms, the casino continued to delay the process, and their contact phone number was non-functional. The complaint was rejected due to the player's lack of response to follow-up questions necessary for further investigation.
Casino Extreme - Player's withdrawal is delayed.
Amount: $50
Casino Extreme
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 months ago
Public
Public
2 months ago
I don’t know where to begin. Let’s see so i have been going back and forth in emails with no luck just giving me the run around to get my $50 I won in free spins after the ridiculous play through amount. I have since sent them 4 verification forms. Two deposits thru my cash app which I will provide all documents within this complaint attached below. And emails stating then all I needed was to make a one time deposit because it is my first time withdrawing. And to top it off the phone number to contact them does not work.
Public
Public
2 months ago
Hello npage6503,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casino Extreme. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
